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Domiciliary Area Care Supervisor
Newbury (Full Time, Permanent) £17,000 - £19,000 / Year
Domiciliary Area Care Supervisor - Newbury, Berkshire To manage the delivery of good quality domiciliary support services via a team of Home Care Assistants within your designated area. To ensure that the service meets the requirements of company policies and procedures and National Care Standards.
To undertake responsibility to supervise staff, ensure client satisfaction and work within an agreed company framework.
Nature & Scope:
The Area Supervisor is responsible for ensuring that a good quality Domiciliary Care Service can be made available to clients within a given geographical locality. Domiciliary Care Services will be part of a Care Plan with the aim of enabling clients to remain for as long as possible within their own homes. Area Supervisors will receive requests for assistance with a variety of personal care and social support tasks and will determine how services can be delivered most effectively to clients in need. They will visit clients on a planned basis as part of their supervisory responsibilities and for quality control purposes. They will be asked to provide progress reports to the Registered Manager
The Area Supervisor is responsible to the Registered Manager from whom they will receive regular supervision and annual appraisals. The Registered Manager will request management information from the Area Supervisor for service monitoring. The Area Supervisor will participate in the recruitment and supervision of Home Care Assistants.
Area Supervisors must be prepared to undertake appropriate training (presently NVQ level 3 ) to enable them to help their staff to deliver a good quality, responsive service that meets the needs of clients and their carers.
Training & experience:
Previous experience in allocating resources and motivating staff. Previous Care experience is essential. An ability to plan and organise their work pattern. A formal qualification or evidence of training in Social Care Management is desirable.
Principal Accountabilities:
To receive referrals for service and discuss with Social Services Care Managers the level and pattern of service required to meet Care Plan objectives.
To allocate staff to clients to ensure the best match of skill and time availability.
To report any significant changes in the client's situation that may affect the success of the agreed Care Plan.
To provide review reports to the Care Management by agreement.
To monitor the quality of services provided, including the appropriate handling of issues such as complaints, received from either Social Services or directly from the Service Users, within the timescales agreed with Social services.
To recruit, select and motivate staff, identifying training needs and carrying out annual appraisals of Home Care Assistants.
To ensure that staff and client records are kept in accordance with company policies and are regularly updated.
T o check, certify and process staff timesheets.
To participate in the company out of hours duty supervisor rota.
If this role is of interest to you please apply and one of our Consultants will endeavor to contact you to go through this position and any other potential vacancies that may be suitable, based on your skills, ability and industry experience. Maxim is acting as an Employment Agency in regard to this vacancy, by applying you agree to let us seek work on your behalf.
